Privacy, plainly stated.

01

What we collect

Account, order & content

Only what's necessary to run the marketplace.

Account information

Name, email, and (optionally) profile photo and bio. Artists also provide location and social links.

Shipping addresses

Collected at purchase to fulfil physical orders. You may save this for future use.

Payment information

Card and bank details are collected and processed directly by Stripe. Signo never stores full card or account numbers.

Artwork and content

Images, titles, descriptions and listing metadata you upload. This content is displayed publicly on the platform.

Usage data

Pages visited, features used, browser type and device information. Collected to improve the platform.

02

How we use it

Five purposes, nothing more

We use your information to run the marketplace — not to sell it on.

Processing orders

Facilitating purchases, shipping artwork, handling refunds and disputes.

Communication

Order confirmations, shipping updates and important account notifications.

Platform improvement

Understanding usage patterns, fixing bugs, developing new features.

Quality review

Reviewing artwork submissions and maintaining marketplace standards.

Legal compliance

Complying with Australian law, preventing fraud, resolving disputes.

03

Third parties

Three trusted processors

We never sell your personal information.

Stripe

Handles all payment processing, including card payments and artist payouts. Stripe maintains its own privacy policy.

Supabase

Provides our database and authentication infrastructure. Data is stored with encryption at rest and in transit.

Vercel

Hosts the Signo website. Vercel processes request logs and may collect basic analytics (IP address, browser type).

04

Cookies

Essential only

No advertising cookies. No cross-site tracking.

Signo uses essential cookies to keep you signed in and maintain your session — strictly necessary for the platform to function.

We do not currently use analytics tools. If we add analytics in the future, we will update this policy to disclose what is collected. We do not use cookies for advertising or tracking across other websites.

05

Retention

How long we keep it

Active while your account is; 30 days to delete on request.

We keep your account information for as long as your account is active. If you delete your account, we remove your personal information within 30 days — except where we must retain it for legal or financial record-keeping (transaction records are retained for 7 years under Australian tax law).

Artwork listings and associated images are removed when an artist deletes them or closes their account. Cached copies may persist briefly in content delivery networks.

06

Your rights

Under the APPs

Four rights you can exercise at any time.

Access

Request a copy of the personal information we hold about you.

Correction

Ask us to correct any inaccurate or out-of-date information.

Deletion

Request that we delete your personal information, subject to legal retention requirements.

Complaint

Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

07

Contact

Questions about your privacy

Two ways to reach us, depending on the question.

General questions

Reach out anytime at hello@signoart.com.au.

Formal complaints

For formal complaints under the Australian Privacy Principles, write to disputes@signoart.com.au. We respond within 5 business days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).